Welcome Back to Spinstralia

Click the "Forgot Password?" link on the login form. Enter your email address and we'll send you a password reset link within 2 minutes. Check your spam folder if you don't see it. The reset link expires after 24 hours for security reasons.

Accounts are temporarily blocked after 5 incorrect login attempts for security. The block lasts 30 minutes. You can contact live chat support to unlock immediately. Common reasons include typing errors, caps lock, or using an old password.

Yes, you can login from up to 3 devices simultaneously. We support desktop, mobile, and tablet access. If you exceed this limit, the oldest session will be automatically logged out. Use "Logout All Devices" in settings for security.

Login sessions last 24 hours of inactivity. If you select "Remember Me", sessions extend to 30 days. For security, we automatically logout after 4 hours on shared computers. Mobile app sessions stay active longer for convenience.

Browser password managers are generally safe if you use updated browsers and have device security enabled. However, avoid saving passwords on public or shared computers. Our mobile app offers fingerprint and face ID login for added security.

Contact our support team with your username, phone number, and ID document. We can verify your identity and update your email address. This process takes 24-48 hours for security verification. Always keep your contact details updated.

This usually means wrong email/password combination. Check for typos, caps lock, or extra spaces. Try copying/pasting your email. If you changed your password recently, make sure you're using the new one. Clear browser cache if issues persist.

Yes, go to Account Settings > Profile > Email. Enter your new email and verify it through the confirmation link. Your old email will receive a notification about the change. This helps prevent unauthorized account modifications.